Shipping policy
Shipping Policy
Thank you for shopping with SMG GLOBAL.
Order Processing
Orders are processed after payment has been successfully confirmed.
Orders may require additional processing time during periods of high demand, promotional campaigns, public holidays, or circumstances outside our reasonable control.
Shipping Methods and Charges
Available shipping methods and any applicable charges will be displayed during checkout before payment is completed.
Delivery availability may depend on the customer's destination.
Delivery Times
Delivery estimates shown during checkout or in order communications are estimates only.
Actual delivery times may vary due to:
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Carrier delays.
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Customs processing.
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Public holidays.
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Severe weather.
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Incorrect or incomplete delivery information.
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Other circumstances outside our reasonable control.
Tracking
Where tracking is available, tracking information may be sent after your order has been dispatched.
Tracking information may take some time to update after shipment.
Incorrect Address
Customers are responsible for ensuring their shipping information is correct before submitting an order.
If you notice an error, contact:
We cannot guarantee that shipping information can be changed after processing has begun.
Lost or Delayed Orders
If your order appears significantly delayed, contact support@smggloba.uk and include your order number.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.