Refund policy

Return & Refund Policy

At SMG GLOBAL, we want you to be satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order, where applicable.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags and packaging.

  • Include proof of purchase or your order number.

To request a return, contact:

support@smggloba.uk

Please do not return any item before contacting our support team and receiving return instructions.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn, washed, damaged, or altered after delivery.

  • Items returned without their original packaging or tags.

  • Personalised or customised products.

  • Gift cards.

  • Items that cannot be returned for hygiene reasons once opened, where applicable.

Your statutory rights are not affected.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact support@smggloba.uk as soon as possible and provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging where relevant.

We will review the issue and provide an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Original delivery charges may not be refundable unless required by applicable law or the return is caused by an error on our part.

Exchanges

If you require a different size, colour, or product, contact us at support@smggloba.uk.

Availability cannot be guaranteed.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible and you may need to follow the standard return procedure.